Privacy Policy

This Privacy Policy explains how Trada Casino collects, uses, stores, and protects your personal data when you visit our website or use our services. We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your data.

Information We Collect

We may collect and process the following types of personal information about you:

• Identity Data: includes your full name, date of birth, username, and account number.
• Contact Data: includes your billing address, email address, and telephone number.
• Financial Data: includes your payment card details, bank account information, and transaction history.
• Technical Data: includes your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: includes information about how you use our website, products, and services.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.

We collect this data when you register for an account, make a deposit or withdrawal, contact our support team, respond to a survey, or browse our website. We also collect data automatically through cookies and similar technologies, as described in our Cookie Policy.

How We Use Your Information

We use your personal data for the following purposes:

• To register you as a new customer and manage your account.
• To process deposits and withdrawals, including verifying your identity and preventing fraud.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To provide customer support and respond to your enquiries.
• To improve our website and services, including analysing usage trends.
• To send you service-related communications, such as changes to our terms or policies.
• With your consent, to send you marketing communications about our promotions and offers.

Legal Basis for Processing

We process your personal data only when we have a lawful basis to do so. The main legal bases we rely on are:

• Performance of a contract: processing necessary to provide our services under our Terms & Conditions.
• Legal obligation: processing required by UK gambling and data protection laws.
• Legitimate interests: processing for fraud prevention, network security, and direct marketing (where you have not opted out).
• Consent: processing for certain marketing activities, which you can withdraw at any time.

Data Sharing and Third Parties

We may share your personal data with the following categories of third parties:

• Payment processors: to facilitate deposits and withdrawals (e.g., Visa, Mastercard, PayPal, Trustly).
• Identity verification providers: to perform KYC checks as required by our licence.
• Fraud prevention agencies: to detect and prevent fraudulent activity.
• Regulatory bodies: the UK Gambling Commission and other authorities as required by law.
• IT service providers: hosting, data storage, and analytics providers who process data on our behalf.

All third parties are contractually obliged to keep your data secure and use it only for the purposes we specify. We do not sell your personal data to third parties.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and deliver personalised content. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain account data for the duration of your account’s activity plus a period of up to six years after account closure, to comply with UK gambling regulations. Where data is no longer required, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right to access: request a copy of the data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your data where there is no compelling reason for its continued processing.
• Right to restrict processing: request that we limit how we use your data.
• Right to data portability: request transfer of your data to another service provider.
• Right to object: object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact our Data Protection Officer using the details in the ‘Contact Us’ section. We will respond to your request within one month, free of charge, unless the request is manifestly unfounded or excessive.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption (128-bit SSL/TLS), firewalls, access controls, and regular security audits. Our employees are trained on data protection obligations and are bound by confidentiality agreements.

International Transfers

Your personal data may be transferred to, and processed in, countries outside the UK. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), to protect your data in accordance with UK data protection standards.

Children and Minors

Our services are strictly for individuals aged 18 years or over. We do not knowingly collect or process personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and where appropriate, we will notify you by email or through your account. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: using the contact form on our website
• Live Chat: available from 08:00 to 00:00 daily
• Post: AG Communications Limited, [registered address]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data properly.

Summary of Key Points

We take your privacy seriously and are committed to protecting your personal data. By using our website, you confirm that you have read and understood this Privacy Policy. For more information about safe gambling, please visit our Responsible Gaming page.