Responsible Gaming

At Trada, we are committed to promoting responsible gaming and ensuring that our platform remains a safe, fair, and enjoyable environment for all players. This page outlines the tools, policies, and support we provide to help you gamble responsibly. We encourage you to read this information carefully and use the available measures to stay in control of your play.

Our Commitment to Player Protection

We believe that gambling should be a form of entertainment, not a way to make money or escape problems. As a UK Gambling Commission (UKGC) licensed operator (licence number 39483), we adhere to strict standards to protect players. Our responsible gaming framework includes a range of tools to help you manage your activity, prevent harm, and access support if needed.

Recognising Problem Gambling

It is important to be aware of the signs that gambling may be becoming a problem. Common indicators include spending more time or money than intended, chasing losses, lying about gambling, borrowing money to gamble, or neglecting work, family, or personal responsibilities. If you recognise any of these signs in yourself or someone you know, we urge you to take action using the tools below or seek help from one of the support organisations listed later on this page.

Player Protection Tools

We provide a range of tools that allow you to set limits on your gambling activity. These controls are designed to help you stay within your comfort zone and can be adjusted at any time. All limits are applied immediately once set, and any increases will only take effect after a cooling-off period of 24 hours.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your account. This restricts the total amount you can deposit within the chosen period. Once a limit is set, it cannot be increased for 24 hours, providing a cooling-off period to reconsider your decision.

Loss Limits

You may also set a loss limit, which caps the net losses you can incur over a specified timeframe. This tool helps you manage your bankroll and avoid chasing losses.

Wagering Limits

A wagering limit restricts the total amount you can wager (place bets) within a given period. This can be useful for controlling the volume of play.

Session Time Limits

You can set a maximum session duration. Once your session time expires, you will be logged out automatically. You may also enable reality check reminders, which pop up at regular intervals to show you how long you have been playing and your net win or loss.

Time-Out (Cooling-Off)

If you need a short break from gambling, you can take a time-out for a period of 24 hours, 7 days, or 30 days. During a time-out, you will not be able to deposit or play. Your account will be suspended for the chosen duration, after which it will automatically reopen unless you extend the time-out or choose to self-exclude.

Self-Exclusion

Self-exclusion is a more permanent option for players who feel they need a longer break from gambling. You can self-exclude for a minimum of six months, with options for longer periods (e.g., 1 year, 5 years, or permanently). During self-exclusion, your account will be closed, and you will not be able to deposit, play, or access any services. We will also take all reasonable steps to prevent you from opening new accounts. After the exclusion period ends, you will not be able to reopen your account until you contact us and a 24-hour cooling-off period has passed.

We are registered with GAMSTOP, the national online self-exclusion scheme. If you self-exclude through GAMSTOP, your exclusion will apply across all participating UK-licensed operators. For more information, visit the GAMSTOP website.

Age Verification

You must be 18 or over to register and play at Trada. We carry out age verification checks on all new accounts, and we may also conduct periodic checks on existing accounts. Any account found to be used by a person under the age of 18 will be closed immediately, and any winnings will be forfeited. Parents and guardians are advised to use internet filtering software to prevent minors from accessing gambling sites.

Support Organisations

If you feel that your gambling is becoming a problem, or if you are concerned about someone else, we encourage you to contact one of the following independent support organisations. They offer free, confidential advice and support.

Reality Checks and Session Monitoring

We provide reality check notifications that remind you of your playing time and activity. These can be enabled in your account settings. You can also view your full transaction history, including deposits, withdrawals, bets placed, and net results, at any time by logging into your account.

Account History and Statements

You can access a detailed statement of your account activity, including all deposits, withdrawals, bets, and bonuses, from within your account. This transparency helps you track your spending and play patterns.

Self-Assessment

We encourage you to periodically assess your gambling behaviour. The BeGambleAware website offers a simple self-assessment tool that can help you determine whether your gambling is at a healthy level.

Our Policies on Fair Play and Randomness

All games on our site use certified Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. We are regularly audited by independent testing agencies to verify the integrity of our games. If you have any concerns about fair play, please contact our support team.

How to Set Limits or Self-Exclude

To set deposit, loss, wagering, or session time limits, log into your account and navigate to the ‘Responsible Gaming’ or ‘My Account’ section. For self-exclusion, you can initiate the process through your account or by contacting our customer support team via live chat or email. We will process your request promptly and confirm the details.

Contact Us

If you have any questions about responsible gaming or need help setting controls, please contact our support team. We are available via live chat from 08:00 to 00:00 UK time, and by email at any time. We are here to help you gamble safely.

Additional Information

For more details on our commitment to player safety, please refer to our Terms & Conditions and Privacy Policy. You can also explore our range of games, including online slots and live casino tables, all provided in a secure and responsible environment.

Remember, gambling is for entertainment only. Never gamble more than you can afford to lose, and always take breaks. If you need help, reach out to the organisations listed above.